Your Legal & Account Questions Answered
Access depends on local law in your current location. If you travel outside your home region, your account may be restricted until you return. Contact our support team before traveling to clarify your account status and any temporary access limitations that may apply.
All deposits via DANA, OVO, GoPay, QRIS and bank transfer flow through secured payment channels. We never store your full payment credentials. Your transaction history is visible in the Wallet section anytime, and you receive a confirmation email after each deposit clears.
Change your password immediately in Settings → Account Security. If you suspect unauthorized access, email our support team right away with your account name and deposit method. We can reset your login and review your recent activity for suspicious transactions within 48 hours.
Yes. Email our support team or use Settings → Privacy to request your account data export. Core account records required for tax and regulatory compliance are retained; other data can be removed upon verification. Most requests are fulfilled within 14 business days.
Withdrawals to DANA, OVO, GoPay and QRIS clear in under one hour on average. Bank transfers may take one to three business days depending on your bank's processing speed. Check the Wallet section for your withdrawal status; our support team can explain delays.
Contact our support team immediately via live chat or email with details of the error. We review your deposit and withdrawal history, check for duplicate transactions, and verify your balance against our records. Most disputes are resolved within 48 hours.
Use our in-app ticketing system in Settings → Support to lodge a formal complaint. Provide details of your issue and we'll assign it a ticket number. For escalations, email our support team. We aim to acknowledge all complaints within 24 hours and provide a substantive response within seven business days.
