Reference

How We Protect Your Privacy on jeni 4d

When you open an account with us and fund it via DANA, OVO, GoPay or QRIS, your personal and financial information is encrypted and stored securely.

Data encrypted end-to-endAccount verification onlyPayment security certified

Explore the Lobby Read FAQ

Information We Gather and Why

jeni 4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we ask for your name, email, phone number, and date of birth to verify your identity and ensure you meet local eligibility requirements. During deposit and withdrawal, we collect payment details — your DANA, OVO, GoPay or QRIS identifier — and process these

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through encrypted channels. We also log your IP address and device type to detect unusual account activity and prevent unauthorized access. If you contact our support team via email or live chat, we keep records of those conversations to resolve your issues faster next time. Cookies
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on your device help us remember your preferences and session state so you don't have to log in every time you return to the lobby.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to Contact Us About Your Privacy

We've set up multiple channels so you can ask questions about your data or request changes to your privacy settings whenever you need to. Our support team in Bandung and nationwide respond to privacy inquiries within 24 hours during business days. If you want to request a copy of your personal data, delete information, or correct details on file, send us a message and we'll process it without delay.

Team online

Live Chat Support

Open the chat icon in the lobby to speak with our team about data requests, privacy concerns, or account security questions. Available Monday to Friday, 9 AM to 9 PM Jakarta time.

Email Support

Send privacy requests to our dedicated inbox and we'll confirm receipt within 2 hours. Include your account email and the specific data you wish to access or modify.

Account Settings Panel

Log in and go to Settings > Privacy to review what information we hold on file, adjust cookie preferences, and update your contact details directly.

HOW WE SECURE IT

Data Security, Retention and Your Rights

Your account password is hashed using industry-standard encryption so even our engineers cannot see it.

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.3 encryption.

Payment Gateway

Deposits and withdrawals route through PCI DSS Level 1 certified providers who handle DANA, OVO, GoPay and QRIS securely without…

Device Recognition

We log your device fingerprint — browser type, OS, screen resolution — to detect if someone tries to access your…

Data Retention Policy

We keep your account information active as long as you use jeni 4d.

No Third-Party Sales

We do not sell, rent or share your personal information with advertisers or marketing agencies.

Rights and Requests

Where local law permits, you can request a copy of your data, ask us to correct inaccuracies, or request deletion.

Privacy Policy Questions You Probably Have

We've compiled answers to the questions our players ask most often about how their data is used, stored and protected. If your question isn't here, open live chat in the lobby and our support team will walk you through it.

When you close your account, we stop collecting new information about you. Personal data is deleted within 90 days. Account history and transaction records may be kept for compliance with local law, but your email, phone and payment details are removed from active systems.

No. When you deposit or withdraw via DANA, OVO, GoPay or QRIS, payment details are processed by the payment provider's secure gateway. We store only a reference ID and transaction timestamp on our end, not your wallet credentials or card number.

Yes. Go to Account Settings > Privacy or email our support team to request a data export. We'll compile your personal information, account history and activity logs into a file and send it to your registered email within 7 business days.

We use your data only to run your account, process payments, detect fraud and respond to your support requests. We do not sell your information, share it with advertisers, or use it for marketing without your explicit permission via email or in-app settings.

Passwords are one-way hashed, meaning we cannot see or recover yours. If you forget it, click Forgot Password on the login page, verify your email or phone, and set a new one. We never send passwords via email; you always create a new one yourself.

Contact live chat or email support immediately. We'll freeze your account, review the activity, and restore it once verified. If unauthorized access occurred, we'll help you change your password and enable two-factor authentication for extra security.

Our data practices comply with privacy and financial regulations where local law permits. We encrypt data, retain it only as long as necessary, and respect your rights to access and correct your information. Eligibility and data rights depend on local law in your jurisdiction.

How We Protect Your Privacy on jeni 4d

How to Contact Us About Your Privacy

Live Chat Support

Email Support

Account Settings Panel

Data Security, Retention and Your Rights

Encryption Standard

Payment Gateway

Device Recognition

Data Retention Policy

No Third-Party Sales

Rights and Requests

Privacy Policy Questions You Probably Have

01 What happens to my data if I close my account?

02 Is my DANA, OVO, GoPay or QRIS information stored on jeni 4d servers?

03 Can I see what data you have about me?

04 Do you use my data for marketing or share it with third parties?

05 How do you keep my password secure if I forget it?

06 What if I notice suspicious activity on my account?

07 Does jeni 4d comply with local privacy law?

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